Welcome to FASTOUTBOARD! Here you can find essential details about our company operations, payment methods, delivery services, and more. If you have any further questions, please do not hesitate to contact our team.
1. Company Operating Hours
We are here to serve you during the following business hours (Bali Central Time, GMT+8):
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday & Public Holidays: Closed
Please Note:
Our sales and support team operates during these hours. Orders placed outside of these hours will be processed on the next business day.
Our warehouse shipping schedule aligns with these operating days.
2. Accepted Payment Methods
We offer a variety of secure and convenient payment methods to facilitate your purchases. All transactions are protected with SSL encryption.
Bank Transfer
Direct transfer to our company bank account (details provided at checkout). Please use your Order ID as the payment reference.
Credit/Debit Card
We securely accept major cards via our payment gateway, including Visa, Mastercard, and American Express.
E-Wallets
GoPay
OVO
DANA
LinkAja
Other Online Payments
QRIS (Quick Response Code Indonesian Standard)
Security Note: FASTOUTBOARD never stores your full credit card or bank account details on our servers.
3. Delivery Coverage & Lead Times
We are committed to getting your industrial tools to you reliably and efficiently.
Delivery Coverage: We ship throughout Indonesia and internationally to select countries. Shipping costs and times for international orders are calculated at checkout.
Domestic Lead Times (Indonesia):
Order Processing: 1-2 business days.
Shipping Time (after processing):
Bali & Java: 2-4 business days
Sumatra, Kalimantan, Sulawesi: 4-7 business days
Eastern Indonesia (Maluku, Papua): 7-10+ business days
Note: These are estimates. Actual delivery times may vary depending on carrier and regional logistics.
International Lead Times:
Order Processing: 1-2 business days.
Shipping Time: 7-21 business days, depending on the destination country and shipping method selected.
Customs & Duties: For international orders, any customs, import duties, or taxes are the responsibility of the customer.
For full details, please see our Shipping & Delivery Info page.
4. How to Request a Quotation
Need a formal quote for a bulk order, a specific project, or a business tender? We are here to help.
To request a quotation, please provide us with the following information via email:
Company Name (if applicable)
Contact Person and Title
Phone Number and Email Address
Shipping Address
Detailed List of Items required, including:
Product Name/Model Number
Quantity
Any specific technical requirements
Send your quotation request to: sales@fastoutboard.com
Our sales team will review your request and provide a comprehensive quotation, including bulk pricing, delivery options, and payment terms, typically within 1-2 business days.
**5. Tax & Invoice Information
Taxpayer Identification Number (NPWP): FASTOUTBOARD – Complete Industry Tools is a fully registered and compliant entity with an active NPWP.
Invoicing:
A formal Faktur Pajak (Tax Invoice) is automatically generated for every successful order and will be emailed to you along with your order confirmation and shipping details.
The invoice will include all legally required information, including our company NPWP, your details, a breakdown of the product cost, and any applicable PPN (VAT).
For Business/Corporate Customers: If you require the invoice to be made out to a specific company name and NPWP, please ensure you enter these details correctly in the Billing Information section during checkout or include them in your quotation request.
**6. Certifications & Quality Assurance Overview
At FASTOUTBOARD, we understand that quality and reliability are paramount in the industrial sector. We are committed to providing tools that meet high standards.
Product Quality: We source our products from reputable manufacturers and conduct rigorous quality checks to ensure they meet performance expectations for professional and industrial use.
Industry Standards: Many of the products we carry comply with international standards. Please check individual product descriptions for specific certifications (e.g., ISO, SNI, CE, etc.).
Our Commitment: We are dedicated to continuous improvement and upholding the trust placed in us by our clients across various industries.
Thank you for choosing FASTOUTBOARD – Your Partner for Complete Industry Tools.
For any questions, please contact us:
Sales: sales@fastoutboard.com | Support: support@fastoutboard.com | General Info: info@fastoutboard.com