We want you to be completely satisfied with your purchase from [Your Store Name]. Please review our policy details below regarding returns, refunds, and warranties.
Part 1: Return & Refund Policy
1. Return Eligibility
Time Frame: You have 30 days from the date of delivery to return an item for a refund or exchange.
Condition: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. It must also include the original tags and any accessories.
Proof of Purchase: A valid receipt or order number is required.
2. Non-Returnable Items
Certain types of items cannot be returned for hygiene or safety reasons, unless they are faulty:
Gift cards
Personal care items (e.g., cosmetics, skincare)
Intimate or sanitary goods
Custom-made or personalized products
Digital products, software, or downloadable items
Items on final sale or marked as “non-returnable”
3. How to Initiate a Return
To start a return, please follow these steps:
Contact our Support Team at [Your Support Email] within the 30-day window.
Provide your order number and the reason for the return.
Our team will provide you with a Return Authorization (RMA) number and instructions on where to send your package.
Ship the item to the address we provide, including the RMA number clearly on the outside of the box. We recommend using a trackable shipping service.
Important: Returns sent without an RMA number may be delayed or refused.
4. Return Shipping Costs
Customer-Paid Returns: The customer is responsible for paying for their own shipping costs for returning an item. These costs are non-refundable.
Exceptions: If you received a faulty, damaged, or incorrect item, we will cover the return shipping costs. Please contact us for a pre-paid return label.
5. Refunds (If Applicable)
Processing Time: Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund.
Timeline: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
What’s Refunded: You will be refunded the full product price. Original shipping and handling fees are non-refundable.
Late or Missing Refunds: If you haven’t received your refund after 10 business days, please:
Check your bank account again.
Contact your credit card company, as it may take some time to post.
Contact your bank, as processing times can vary.
If you’ve done all of this and still have not received your refund, please contact us at [Your Support Email].
6. Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Your Support Email].
7. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Part 2: Warranty Information
1. Warranty Coverage
[Your Store Name] warrants that its products are free from material defects in workmanship and materials for a specified period.
Warranty Period: Our products are covered by a limited warranty for [e.g., 1 Year, 2 Years, Lifetime] from the date of original purchase.
What is Covered: This warranty covers any defects in materials or workmanship under normal use.
What is Not Covered: This warranty does not cover:
Damage caused by accident, abuse, misuse, or neglect.
Damage from commercial use or improper maintenance.
Normal wear and tear (e.g., scratches, fading).
Consumable parts (e.g., batteries) unless damage is due to a defect.
Products that have been modified or repaired by an unauthorized service.
2. What We Will Do
If a defect arises during the warranty period, we will, at our sole discretion:
Repair the product using new or refurbished parts.
Replace the product with a new or refurbished product.
Refund the purchase price of the product.
3. How to Make a Warranty Claim
To make a warranty claim, please contact us at [Your Support Email] with the following information:
Your name and contact information.
Your original order number and proof of purchase.
A detailed description of the defect or issue.
Photographs or videos clearly showing the problem.
Our support team will guide you through the next steps, which may include returning the item for inspection.
4. International Warranty Service
Warranty service is available only in the country of original purchase.
Part 3: Final Provisions
Contact Us
If you have any questions about our Return & Warranty Policy, please contact our customer service team:
Email: [Your Support Email]
Hours: Monday-Friday, 9 AM – 5 PM PST